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Terms of Use

Last updated: date Operator: Legal entity name (ABN ABN) ("Arys", "we", "us") Address: address | Contact: contact email

These terms apply to everyone who uses the Arys website and apps (the "Platform"). This includes athletes, parents and guardians, guests and coaches. Coaches must also accept the Coach Terms. Other policies form part of these terms: the Privacy Policy, Child Safety Policy, Payments, Refunds and Cancellations Policy, Reviews and Content Policy, Referral Program Terms and Community Guidelines.

1. What Arys is

1.1 Arys is an online platform that connects athletes with independent sports coaches.

1.2 Coaches set up "organisations" (one sport each). They publish drills, videos and programs, take bookings, sell memberships and sell merchandise through the Platform.

1.3 Arys is not the coach. Coaching services, memberships and merchandise are supplied by the coach's organisation, not by Arys. Your contract for those services is with the coach. Arys provides the technology, payment processing access and the free solo app.

1.4 Arys also offers a free solo app with starter drills, skill tests and progress tracking. Without a coach, athletes can reach a maximum of level 2.

2. Your Australian Consumer Law rights

2.1 Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot be excluded.

2.2 Services and goods come with consumer guarantees. For example, services must be provided with due care and skill. Goods must be of acceptable quality.

2.3 Where we are allowed to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

3. Accounts

3.1 You must give accurate details when you create an account, including your date of birth.

3.2 Under 15: a parent or guardian must create and manage the account and give any required consent. Children are added as child profiles under a family account.

3.3 Aged 15 to 17: you may hold your own profile. You must give a parent or guardian's email address so they receive important notices.

3.4 Family accounts: the adult account holder is responsible for all child profiles, bookings and payments under that account.

3.5 Keep your login details secure. Tell us promptly at contact email if you think your account has been misused.

3.6 Guest bookings: you can book a session without an account by giving your name, email and payment. If you later create an account with the same email, we will link the booking to that account.

4. Using the Platform

4.1 You must follow our Community Guidelines and not:

(a) break any law or harm, threaten or harass anyone;

(b) create fake accounts or impersonate anyone;

(d) try to get around Platform fees by arranging off-platform payments for bookings first made through Arys;

(e) interfere with the security or operation of the Platform; or

(f) scrape, reverse engineer or misuse data from the Platform.

4.2 Sport carries a risk of injury. Coaches are responsible for running safe sessions. You should tell your coach about any relevant medical condition and follow their safety instructions.

4.3 Drills and skill tests in the solo app are general information. They are not medical or physiotherapy advice. Stop if you feel pain and seek professional advice.

5. Bookings, memberships and purchases

5.1 Bookings, memberships, merchandise, discounts and cancellations are governed by the Payments, Refunds and Cancellations Policy.

5.2 Payments are processed by Stripe on behalf of the coach. Arys does not store your full card number.

5.3 In-app purchases made through Apple or Google are also subject to their terms.

6. Content

6.1 Coaches own the drills, videos and programs they publish. Arys owns the starter library and the Platform itself.

6.2 You get a personal, non-transferable, revocable right to view content you have access to, for your own training only.

6.3 If you upload content (for example homework videos, reviews or messages), you keep ownership. You give Arys a non-exclusive, royalty-free licence to host, store, process and display it as needed to run the Platform. You give the relevant coach a licence to view and comment on homework videos you send them.

6.4 Homework videos are stored privately and are deleted after 90 days.

6.5 Reviews are covered by the Reviews and Content Policy.

7. Directory and ranking

7.1 The coach directory "best match" ranking uses: rating (adjusted to account for the number of reviews), distance, verification status, availability and how quickly the coach replies.

7.2 Coaches cannot pay to rank higher. If we ever sell featured placements, they will be clearly labelled as paid.

7.3 A "Verified" badge means the coach has passed identity, Working with Children Check, coaching qualification and insurance checks. It is not a guarantee of the quality of their coaching.

8. Notifications and marketing

8.1 You can control push, email and SMS notifications by type in your settings.

8.2 Coach offers (marketing messages) are off by default. Child profiles cannot opt in to coach offers.

8.3 We may still send you service messages, such as booking confirmations, payment notices and safety notices.

9. Suspension and closing your account

9.1 You can close your account at any time in settings or by contacting us. Active memberships should be cancelled first under the Payments policy.

9.2 We may suspend or close an account, remove content or restrict features if we reasonably believe you have broken these terms, created a safety risk (particularly to children) or acted unlawfully. Where it is safe and reasonable, we will tell you why and give you a chance to respond.

10. Liability

10.1 Subject to clause 2, Arys is not liable for the acts or omissions of coaches, including the quality or safety of coaching sessions, because coaches are independent businesses.

10.2 Subject to clause 2, we are not liable for indirect or consequential loss.

10.3 We do not limit liability for death or personal injury caused by our own negligence, or for fraud.

11. Changes to these terms

11.1 We may update these terms. For material changes, we will give you at least 30 days' notice by email or in the app. If you do not agree, you can close your account before the change takes effect.

12. Complaints and contact

12.1 Complaints about a coach: raise it with the coach first. If not resolved, contact us at contact email and we will help.

12.2 Complaints about Arys: email contact email. We aim to acknowledge within 2 business days and respond within 14 days.

12.3 Child safety concerns: use the "Report" button or email child safety email. These are reviewed within 2 hours. If a child is in immediate danger, call 000.

12.4 Privacy complaints: see the Privacy Policy. You can also complain to the Office of the Australian Information Commissioner (OAIC).

12.5 You can also contact NSW Fair Trading or your state or territory consumer protection agency.

13. General

13.1 These terms are governed by the laws of New South Wales. Each party submits to the courts of that state.

13.2 If any part of these terms is invalid, the rest continues to apply.

13.3 We may transfer our rights under these terms to a business that takes over the Platform, provided your rights are not reduced. We will tell you if this happens.

References

Competition and Consumer Act 2010 (Cth), Schedule 2 (Australian Consumer Law), including consumer guarantees and unfair contract terms provisions.
ACCC, Consumer guarantees guidance: accc.gov.au
Civil Liability Act 2002 (NSW).
Privacy Act 1988 (Cth).